FAQs

Sizing & Fit

Q: Are your party dresses suitable for all age groups?
A: Our collection is specially designed for girls aged 3–16 years. As children grow at different rates, we recommend checking the size chart and measurements rather than choosing solely by age.

Q: How do I choose the right size?
A: Each dress has its own size chart, created specifically for that design. Since fit, fabric, and cut can vary between dresses, we do not use a single site-wide sizing table. Please refer to the size chart on the individual product page and match it with the child’s measurements for the best fit.

Q: What should I do if my child is between two sizes?
A: When measurements fall between two sizes, we generally recommend choosing the next size up. This ensures comfort and prevents the dress from being too tight, especially for structured or non-stretch fabrics.
If you’re still unsure, feel free to contact us for sizing advice before ordering.

Store & Pickups

Q: Do you have a physical store?
A: We are an online-only store, which allows us to focus on offering a wider range of styles at great value.

Q: Can I pick up or try on a dress before purchasing?
A: Yes. We offer a free pickup or fit-on service by appointment in Albany, North Shore. This allows you to check the fit with confidence before purchasing. Please contact us to arrange a time.

Q: Do you offer help for last-minute orders or urgent occasions?
A: Absolutely! If you have a last-minute party or unexpected celebration, please get in touch. We may be able to assist even in the evenings, weekends or on holidays, at no extra charge.

Dress Care

Q: How should I care for party dresses?
A: Our dresses are occasion wear only and are not designed for everyday use. These dresses are delicate and intended for special events.

  • Hand wash gently in cold water with a mild detergent, or opt for professional dry cleaning for heavily embellished styles.

  • Do not bleach, wring, or tumble dry.

  • Air dry only.

  • If ironing is needed, use low heat steaming with a protective cloth and avoid direct heat on tulle or sequins.

Product Availability & Special Orders

Q: Are your items available for immediate dispatch?
A: Yes. All products shown on our website are in stock and ready to ship from our Albany location within 24 hours of payment clearance.

Q: Can dresses that are marked as “out of stock” be ordered in?
A: Yes. If the size you need is showing as “out of stock”, please contact us and we can check availability and place a special order for you. Most items can usually be ordered in within approximately 3 weeks. A non-refundable 50% deposit may be required to confirm special orders.

Q: Can you arrange multiple dresses for a special occasion, such as flower girls for a wedding?
A: Yes. We can assist with coordinating multiple dresses for special occasions, including flower girls for weddings. Custom-made orders may be available with a minimum lead time of 4 weeks. A surcharge may apply, which will always be communicated before placing the order. Please contact us to discuss your custom requirements.

Shipping & Delivery

Q: Do you deliver across New Zealand?
A: Yes, we deliver nationwide, including rural addresses.

Q: How much does shipping cost?
A: We offer flat-rate shipping of $8.95 nationwide, with no extra charge for rural delivery.

Q: How long does delivery usually take?
A:

  • Urban deliveries: 2–4 business days

  • Rural deliveries: may take slightly longer, depending on NZ Post schedules

Please note that delivery times are estimates and may vary due to courier delays outside of our control.

Q: Which courier do you use?
A: All orders are shipped via NZ Post.

Q: Will I need to sign for my delivery?
A: A signature may be required, so please provide an address where someone will be available to receive the parcel.

Tracking Orders

Q: Will I receive a tracking number?
A: Yes. Once your order has been dispatched, a tracking number will be emailed to you, and you can track your parcel using the link in the shipping confirmation email.

Returns & Exchanges

Q: What should I do if I receive a faulty or incorrect item?
A: If your item arrives faulty or incorrectly supplied, please contact us within 24 hours of delivery with photos and details so we can resolve the issue promptly.

Q: What are the conditions for returning an item?
A: To be eligible for a return, items must:

  • Be unworn and in original condition

  • Have all labels and tags attached

  • Be returned within 7 days of purchase

  • Be reported to us within 24 hours of delivery (for faulty or incorrect items)

All returned items are subject to inspection before a return, refund, or exchange is approved.

Q: Do you offer refunds for sizing issues?
A: We provide a detailed sizing chart for each dress and encourage customers to review it carefully before purchasing. If you need help choosing a size, we’re happy to provide sizing advice prior to ordering.

Q: Do you offer exchanges if the dress does not fit?
A: Yes. Exchanges are available for fit-related issues, provided the item is returned within 7 days, unworn, and in original condition with all tags attached.

Q: How do I arrange an exchange?
A: Please contact us first, and we will guide you on the most efficient way to receive your replacement item. Once we receive and inspect the returned dress, the exchange will be processed promptly.

Q: Who covers the shipping costs for exchanges?
A: Exchange shipping arrangements vary. Please contact us and we will advise on the best option for your exchange.

Q: Can I return or exchange a dress that has been worn or altered?
A: No. For hygiene and quality reasons, we are unable to accept returns or exchanges for worn, washed, altered, or damaged items.

Contact & Support

Q: How can I contact you about sizing, shipping, pickups, or exchanges?
A: You can call, text, or WhatsApp us on 022 347 5044 anytime. We’re always happy to help!